✈ Simple 6-Step Process

Get Your Compensation
in 3 Simple Steps

From checking eligibility to money in your bank — here's exactly what happens when you file a claim with us. Takes under 2 minutes of your time.

€650
Max per passenger
99%
Success rate
21d
Avg. payout
€0
Upfront cost
Step 01
Submit Your Flight Details

Fill out our simple form in under two minutes. All we need is your flight number, date, and what happened. Our AI instantly checks your eligibility.

Takes under 2 minutes. No account needed to check. Completely free.
Step 02
We Build Your Case

Our experts verify your eligibility and compile all necessary documentation — flight records, delay data, and legal grounds — to build the strongest possible claim against the airline.

We handle all research, documentation, and legal filing on your behalf.
Step 03
Sign the Letter of Authority

Draw your digital signature to authorise ClaimVelo to act on your behalf. This legally binding document allows us to contact and negotiate with the airline directly.

No printing, no scanning. Fully digital. Stored securely.
Step 04
We File & Negotiate

We send the formal compensation demand to the airline with full supporting documentation. Most airlines settle at this stage. If they stall or reject, we escalate immediately.

Airlines have 30 days to respond. We follow up proactively — no delays on our end.
Step 05
We Chase & Fight Back

Our team monitors every claim in real time. We push back on invalid rejections, challenge 'extraordinary circumstances' excuses, and take the case further if needed. You can track progress anytime.

99% success rate on eligible claims. We never give up on a valid case.
Step 06
You Get Paid

Compensation is transferred directly to your bank account. We deduct our fee (30% standard, 50% if legal action was needed) only after you receive the money. If we don't win, you pay absolutely nothing.

You can claim up to €600 per passenger. On a family of four, that's up to €2,400.
Eligibility

What Qualifies for Compensation?

You may be entitled to up to $650 if any of the following happened:

Delays of 3+ hours at arrival
Flight cancellations with less than 14 days notice
Denied boarding due to overbooking
Missed connections caused by the first flight
Important: Technical faults and crew problems are not "extraordinary circumstances" — airlines use this excuse to avoid paying out, but we challenge it every time and we usually win.

Our Fee — Only If We Win

We operate on a strict no-win, no-fee basis. Here's exactly how it works:

€0
You pay upfront
Nothing. Ever.
30%
Our success fee
50% if legal action needed
€0
If we lose
You owe us nothing

Ready to Check Your Flight?

Free eligibility check. Under 2 minutes. No commitment required.

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