Privacy Policy

ClaimVelo Ltd. provides flight compensation and passenger rights claim services.

This Privacy Policy explains how we collect, use, store, and protect personal data when users access our website or use our services. This Policy applies to users located in:

• European Union (EU)
• United Kingdom (UK)
• United States
• Canada
• Israel
• Brazil

We collect and process personal data only because it is necessary to:

• Evaluate eligibility for flight compensation
• Prepare, submit, negotiate, and enforce claims
• Assign claims to our company
• Communicate with airlines, regulators, courts, and legal partners
• Engage external lawyers when court action is required
• Verify identity and prevent fraud
• Process payments and payouts
• Comply with legal and regulatory obligations
• Improve website functionality, analytics, and marketing effectiveness

If you do not provide the required data, we cannot provide our services.

We may collect and process the following categories of data:

• Full name
• Email address
• Phone number
• Residential address
• Passport or government ID
• Boarding passes
• Flight and booking details
• Bank or payout details (processed via Wise Banking USA Inc.)
• Uploaded documents (PDFs, images)
• IP address, browser, and device data
• Cookies and tracking identifiers
• Marketing interaction data

Where required by law (EU/UK GDPR), we rely on the following legal bases:

• Performance of a contract
• Legitimate business interests
• Legal obligations
• User consent (where applicable)
• Explicit consent for sensitive identity documents

By submitting a claim, you expressly authorize ClaimVelo Ltd. to:

• Act on your behalf
• Assign your claim to the company
• Share necessary personal data with airlines, courts, regulators, and external law firms

This processing is essential to the service and cannot be restricted once a claim is submitted.

Claims involving individuals under 18 years of age are accepted only with verified consent and documentation from a parent or legal guardian.

We may share personal data with trusted third parties, including:

All third parties are contractually required to protect personal data.

Your data may be transferred to and stored in countries outside your own, including the United States. Where required, we rely on:

• EU Standard Contractual Clauses (SCCs)
• UK International Data Transfer Agreement (IDTA)
• Other lawful safeguards

We use:

• Essential session cookies
• Analytics cookies
• Marketing and retargeting cookies

A cookie consent banner is implemented on our website.

Depending on your location, you may request:

• Access to your personal data
• Correction of inaccurate data
• Deletion (where legally permitted)
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

We retain personal data for up to three (3) years, or until the related claim has been completed, resolved, or closed — whichever occurs first — unless a longer retention period is required by law or for legal defense purposes.

After this period, data is securely deleted or anonymized.

We apply reasonable administrative, technical, and organizational safeguards. However, no system can be guaranteed to be completely secure.

If a personal data breach occurs:

• We will assess the risk
• Notify authorities where legally required
• Inform affected users when required by law

To the maximum extent permitted by law, we are not responsible for unauthorized access beyond our reasonable control.